In early 2007 the Spanish bank BBVA asked IDEO Munich to re-think their self-service channel from scratch. The question was not how to further automate the teller, but rather how to humanize the machine. ...
The result of that work is the vision for a totally new self-service experience: an ATM built from user up, rather than components down. ...
Today, that vision is reality. It took 2 years of time and a team of committed companies to develop this ATM.
check out: http://www.futureselfservicebanking.com/
